· Customer Communication: Serve as a primary point of contact for customers regarding technical inquiries, orders, and order delivery.
· Order Processing: Manage and process sales orders accurately and in a timely manner, ensuring all details are correct and aligned with customer requirements.
· CRM Maintenance: Update and maintain the Customer Relationship Management (CRM) system, ensuring data accuracy and completeness.
· Support for Sales Team: Collaborate with the sales team to facilitate smooth operations, delivery schedules, and provide sales weekly reports on win/loss.
· Purchasing and Supply Chain Support:Assist with purchasing and supply chain processes to ensure efficient delivery of products.
· Prior administrative experience, preferably in sales or customer service.
· Proficiency in MS Office and CRM software.
· Strong organizational and communication skills suited to an engineering setting.
· Ability to multitask and work effectively in a team.
· Embrace a work environment that promotes upskilling
· Employee wellness initiatives